Hosting Company

Terms and Conditions:

This agreement is between you the subscriber to the e-Dogpound.com service, Inc. who hosts the e-Dogpound.com e-mail and collaboration service.

Month to Month Term

Your account will be automatically renewed on a month to month basis for the total monthly fee of the service. There is no minimum term of service. You may cancel the service at any time by sending an e-mail to sales@e-dogpound.com with your domain name and reason for cancellation. Requests for cancellation must be submitted via e-mail. Service is billed at the start of each service month (based on the day of the month you signed up for service) for the following month and we cannot give any refunds for partial month’s service.

Service Level Agreement

e-Dogpound.com will make every effort to provide each customer with 99.7% uptime. e-Dogpound.com has a refund policy of discounting 5% for each 1/2 hour of downtime per month. “Uptime” and “Downtime” is recorded and calculated on a monthly basis. This does not include scheduled downtime for weekly server/network maintenance (usually less than 10 minutes total and usually scheduled for Sundays, 9:00AM EST). This also does not include end-user internet connection issues or general internet congestion. Refunds and overall liability will not exceed one month's service during the month of the outage.

What e-Dogpound.com supports - the following areas are covered under the e-Dogpound.com support policy:

Connectivity to the e-Dogpound.com Service - talking/instructing the end-user through configuring and connecting to the e-Dogpound.com e-mail server(s) and receiving/sending e-mail
DNS Related Issues

What e-Dogpound.com does not explicitly support - the following areas are handled on a “best efforts” basis:

Configuration of customer firewall software and/or hardware that could affect connectivity to the e-Dogpound.com service
Configuration of customer antivirus software (Norton Antivirus 2003, etc.) that could affect connectivity to the e-Dogpound.com service
Issues related to customer’s connection to the Internet. (i.e. T1, Cable Modem, DSL Modem, Dial-Up accounts, etc.)
Issues related to other e-mail accounts or personal folders (non-e-Dogpound.com) configured within customers Microsoft Outlook software

Security and Reliability

The security and reliability of the e-Dogpound.com e-mail and collaboration service is our highest priority. e-Dogpound.com works hard to run a solid, hassle-free service. However, there are times when we cannot guarantee 100% reliability:

Internet congestion
Automatic System Updates - e-Dogpound.com’s servers regularly update themselves with patches and bug fixes. Occasionally, these patches/fixes can affect our servers in an unexpected, detrimental way. Many of these patches/fixes are done automatically and cannot be tested prior to their implementation.
Terrorist Attack
Acts of God
Virus/Worm/Denial of Service Attack

You specifically agree that e-Dogpound.com cannot be held liable for any missing data, corrupted data, incorrect transmission of data, failure to provide service, delay of service provision or anything in any way connected to the e-Dogpound.com service beyond the cost of service provided. Cumulative liability cannot exceed the total monthly service fee equal to the prior one month of service.

Transmission of Data

e-Dogpound.com is not responsible for any unauthorized access or modification of your data stored by or transmitted via the e-Dogpound.com service You also specifically agree that COMPU-MAID is not responsible or liable for any content sent using or received from the e-Dogpound.com service including that which may be illegal, obscene, defamatory, threatening or that may violate any trademark or copyright.

Outgoing Bulk / Junk / spam Mail Policy

Sending spam (Unsolicited Junk Mail sent to anonymous recipients) through e-Dogpound.com can not be tolerated. e-Dogpound.com has the right to terminate or refuse mail service to anyone abusing e-Dogpound.com services. e-Dogpound.com reserves the right to immediately discontinue service to anyone violating this rule. e-Dogpound.com defines “spaming as the sending of bulk e-mails, or the sending of e-mail to users that have not explicitly asked to receive the senders message. e-Dogpound.com will not be held responsible if your domain name is blocked by internet service providers (ISPs) for sending spam/bulk e-mails. We reserve the right to suspend or cancel e-Dogpound.com accounts that send bulk or unwanted junk mail (spam). Hosting resellers should note that if an account is suspended for breaching e-Dogpound.com Terms or AUP and they re-enable that account, it will result in their reseller account being suspended.

Incoming Bulk / Junk (Spam) Mail Policy

e-Dogpound.com offers various services (add-ons) to help prevent incoming spam. These extra services may require an additional monthly fee and may have separate end-user agreements. e-Dogpound.com can not be responsible for filtering out unwanted/offensive content sent to your e-Dogpound.com account or that may fill your e-Dogpound.com account.

e-Dogpound.com Virus Policy

The e-Dogpound.com service provides virus protection against incoming e-mail viruses sent to your e-Dogpound.com addresses. All incoming messages to your e-Dogpound.com domain are scanned. It is our policy to delete affected attachments prior to delivery to your e-Dogpound.com mailbox. e-Dogpound.com virus protection uses the latest technologies to help ensure your protection. Our server software (virus patterns) is updated nightly. Virus protection is an ongoing process and it’s impossible to protect against 100% of the virus threats and unfortunately we cannot be held responsible for new viruses that are not detected by our scanning software. End-users are responsible for protecting their computers and ensuring they are virus-free. We recommend that each end-user run a local anti-virus software package on their PC for additional protection. e-Dogpound.com will not be held responsible if your domain name is blocked by internet service providers (ISPs) for sending virus-infected e-mails. Most viruses are transmitted by e-mail, but not all. If your e-mail software is connected to another e-mail service other than e-Dogpound.com, it is possible that virus-infected e-mail could be pulled into your e-Dogpound.com account. e-Dogpound.com cannot be held responsible for virus-infected e-mail originally sent to e-mail services outside of e-Dogpound.com.

Passwords

It is the end-user’s responsibility to keep his/her password confidential, and to change the password on a regular basis. e-Dogpound.com is not responsible for any data losses or security issues due to stolen passwords. e-Dogpound.com recommends that you use passwords that contain numbers and symbols in order to prevent unauthorized users from guessing commonly-used choices (i.e. “12345”, “password”, etc.). e-Dogpound.com support does not have access to viewing existing passwords. For security reasons, e-Dogpound.com support can only reset passwords.

Cancelled Accounts

Upon cancellation, your e-Dogpound.com e-mail and contact data located on e-Dogpound.com’s servers may no longer be available. It is the end-user’s responsibility to retrieve this data prior to the request for cancellation of the service. e-Dogpound.com cannot guarantee retrieval of data once an account is cancelled.

Backups

Full backups of shared server are made weekly, and backups of new/changed data made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients' responsibility to maintain local copies of their web content. If loss of data occurs due to an error of e-Dogpound.com, e-Dogpound.com will attempt to recover the data at no charge to the client.